![]() ![]() With *** on a call with Lyon Financial prior to the funding of the Additionally, this information was reviewed I have attached a copy of the contract that was provided to *** which explicitly shows the amount financed and and minimum monthly payment factor. Therefore did not qualify for the rate reduction. Training order and we verified with the DOD that he was not on active du*** and On *** stated he was going to send us paperwork showing hisĪctive Du*** Orders to qualify for the SCRA. Reviewed their concerns and offer our findings. So far, I have paid about $5,000 on a $470,500 and Aqua finance is still reporting to the credit bureau that I owe approximately $52,00 They keep adding different charges to the account and started reporting more than what I borrowed to the credit bureau in an attempt to further crush my credit to sabotage my chance of refinancing the loan. To my surprise, Aqua finance refused to grant me COVID-19 releif when they noticed I intend to refinance the loan. Earlier this year, I applied for COVID-19 relief which will give me time to catch up on my finances and be in a better position to find a better lender. I explained to Aqua finance that the only chance of ever paying this off was for me to refinance this loan and that's my plan to get the loan paid off. On another occassion,it was explained to me that the loan term I was signed up is a revolving loan above 17% interest and the payout amount would be $150,000. I also complained about my SCRA request that wasn't honored but the agent put me on hold to speak with a manager and then the line drop. I called Aqua finance mentioning that I have paid close to $5,000 and I was expecting some of the funds paid to be applied towards my principal. I made about 5 to 6 payment of $800+ and I noticed that the original loan amount of $47,500 didn't decrease but keep increasing. I was on short term military mobilization last September for couple of months and I called in so that the interest rate would be adjusted as required by Servicemember Civil Releif Acts (SCRA) but Aqua finance didn't honor my request and they kept charging me crazy interest After completion of the project, I discovered that Lyon financial secured the loan through Aqua finance and Aqua started charging from when the project started. The loan officer at Lyon financial mentioned that my payment is $800+ per month and that the loan won't kick in until the project is completed by their certified contractors ( Home improvement project need to be implemented by certified contractors listed on their website and Lyon financial disbursed money to them directly ). I applied for a loan from a home improvement loan from Lyon financial last year. He may contact our office for a pay-off quote at 1-80. Welcome to pay his account off at any time. There is no penalty for pre-payment and he is Aqua Finance is unfortunately unable to ‘provide him with a new lender’. Additionally, he may utilize our website to His payment schedule, we are happy to assist with that. would like to change his due date to better accommodate ***’s account to not receive calls from our automatic dialer system for courtesyĬalls when his payment is outstanding. Was made at 7:12 pm and he requested we stop calling him.Īqua Finance sincerely apologizes for inconveniencing Mr. On Mayġ9th, three calls were placed to Mr. Payment was made at that time and posted to his account on April 20th. There was an error w/ the card and a new payment was processed and posted toĪpril 18th for the payment due on April 11th, one call Unfortunately the payment was declined, so an additional courtesy call Contact was made on the 2nd callĪnd a payment was set up over the phone. ![]() Mr.’s account and found that on March 18th, there were twoĬalls placed to Mr. There is a 10 day grace period prior to assessing a late fee, as a courtesy weĭo place a friendly call when the account is 5 days past due, just as a gentle states ‘we call every five minutes in the evening’. Provides clarity and brings closure to this matter.Mr. We have investigated his concerns and offer ![]() Aqua Finance is in receipt of the complaint filed by Mr. ![]()
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